Refund policy
Last Updated: September 9, 2026
At LittleLace, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy subject to the terms outlined below.
This Return and Refund Policy applies to purchases made through littlelace.cyou.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally:
- Be returned in the same condition in which it was received;
- Be unworn, unused, unwashed, and undamaged;
- Include its original packaging, labels, tags, and accessories, where applicable; and
- Be accompanied by proof of purchase or the applicable order information.
Please contact us at support@littlelace.cyou before returning any product. Returns sent without first contacting our customer support team may experience delays in processing.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
2. Free Returns
LittleLace offers free eligible returns within the 30-day return period.
Once your return request has been reviewed and approved, we will provide the applicable return instructions. Please follow the instructions provided by our customer support team to ensure your return can be processed correctly.
Do not send a return to our business address unless our customer support team specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or different from what you ordered, contact us at support@littlelace.cyou as soon as reasonably possible.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the item and packaging where appropriate.
We will review the information and work with you to provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances and applicable law.
4. Non-Returnable Items
For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return after being worn or used, except where the product is defective or where applicable law provides otherwise.
Products that have been materially damaged, altered, washed, or used after delivery may also be ineligible for a discretionary return.
Please contact us before purchasing if you have questions about the return eligibility of a particular item.
5. Exchanges
If you would like a different size, style, or product, please contact our customer support team.
Depending on availability and the circumstances of your order, we will provide instructions regarding the available exchange or return options.
6. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
7. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@littlelace.cyou.
We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
8. Contact Us About a Return
For return or refund assistance:
LittleLace
7415 Airlie Crt
Burnaby, BC V5A 3R2
Canada
Email: support@littlelace.cyou
Phone: +1 604 319-5559
Website: littlelace.cyou